I am no stranger to Chinese turbos, in fact Back when Hexon was on the scene I helped them get into the N54 market, was in direct contact with them on a weekly basis, trying out new turbos and one of my cars is still running their turbos and a few other people I know without issues. There is a lot of mis-information spread about that company but keeping it simple later down the road after they got larger as that Hexon Division management changed, the main person in change was removed from his position, new management wanted more profits less quality and then that was the end of Hexon.
I had tested two different ST kits on my car from CES with Steed Speed manifold and a GTX3582r to VM with BB 6466. Being that my car is a E61 I did not want to pay thousands or 1/3 or more of the cars value in the price of a ST kit. I do know quality and would of loved to fit a ST kit on the car but this is just my daily and I don't need 700hp anything within the high 500whp will be fine. Any Cheap bottom mounts are a no go due to the placement of the engine mount and I’m not about to go custom with a solid bushing.
With that being said I am in a good position to have no issues testing fitting kits and doing turbo installs. I see going for the 19T as a fun project, and don't mind testing the waters.
@b4llistic - I am not sure who you bought from but I did go through viv-autoparts. I did not buy a 3rd party warranty (Square Trade I know does not cover these parts I called and asked) but I bought through eBay and PayPal protection so I'm not that worried.
I don’t have the turbos just yet but as for customer service to date this is my experience: I had originally bought the 17T from them and a week later the 19T released. I called to cancel my order and re-order the 19T but it was to late and the turbos were already on a pallet headed my way. They were very communicative during this process, refunded my shipping, took some more off the turbo and are in the process of sending me the 19T without any upcharge. Thus my customer service experience has been better than some US companies I have dealt with.
When I do receive the turbos, they will be taken fully apart, I will post some detailed pictures for everybody to see with measurement’s included. I already have a shop that is going to VSR balance them for $75 each core with return shipping included. I will post of whatever VSR sheets they come with (Not even sure they come with Sheets) and also the new balance sheets from the shop to compare.
This is a fun experiment for me, and I’m looking forward to seeing how this goes. My expectations are set very low. I bought a sub 1k turbo from china, I don’t expect quality control to be the same as BW or Garret and I don’t expect the VSR to be dead under 0.2g up to 160k RPM. If its safe to run then I am going to slap them on if not we will see about returns.
I should have an update within a few weeks once they arrive.