Good customer service how? Do you have examples of what they have done to make you feel that way? It's an honest question. I do not own any of their products so i am just looking for actual examples, because based on what i have seen so far, i haven't seen anything good from a customer service standpoint. Offering a fix they think they have, then a fix they think they have they think they have, is not good customer service in my opinion. Maybe you can call it R&D to create a safe and working product. That pump should not be for sale on their website until it has been fixed. I would be pissed if i bought one of those.
I have waited a long time for a HPFP solution. But after seeing how this has turned out, i don't see why i shouldn't go the PI route. I guess i was in love with the idea of a DME controlled fueling solution. But i am thinking PI is better. Less strain on the HPFP and everything connected to it and it is used today by OE car manufacturers. My friends RS3 has DI and PI stock. I would have to tune an AIC, but that is fairly simple. And i can buy a proven product from a few reputable vendors and not worry about something falling off my car when i least expect it.