MHD 2.0 Troubleshooting FAQ

[BMW 1M]

I can’t even login into my Android anymore!
WTF! I updated it now I can’t sign or anything! It crashes all the time! I installed it in my IOS and no problems, but I have not my old licenses! What a pain in the ass!

 

[Jake@MHD]

The new Android app crashes when? You won't have lics on iOS until a successful login to our server on the new Android app

 

[BMW 1M]

I sign with different e-mails nothing. Facebook same! Google I get an error with MHD app!

 

[Jake@MHD]

Make sure you have Google Chrome browser installed. What type of Android device and Android version?

 

[BMW 1M]

I have google chrome installed and Browser for Android installed also, before all these changes to the app I didn’t have any problems! How can I get my licenses to my iOS phone without using that Android!

 

[doublespaces]

As someone who find myself doing technical support on and off the job, I can say that the first thing that would be helpful is to describe, in great detail, exactly how to replicate the process. I don't know what the problem is, but if you describe each step and what you do, I suspect that would be helpful otherwise it will require guessing.

 

[BMW 1M]

Is their anyway I can get my licenses without using the Android!

 

[BMW 1M]

I login and I got this frame !

 

[Jake@MHD]

Is their anyway I can get my licenses without using the Android!

I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.

 

[Jake@MHD]

I login and I got this frame !

You do not manually go to the URL in the browser. Click the login button in app and make sure to choose Chrome if asks what browser to use. Also make sure developer options are turned off in your android settings, and report back. Post a video if still facing the issue

 

[typedRew]

You should just be logging in using google with whatever email address you used for your initial mhd purchase.

 

[BMW 1M]

I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.

You should just be logging in using google with whatever email address you used for your initial mhd purchase.

You do not manually go to the URL in the browser. Click the login button in app and make sure to choose Chrome if asks what browser to use. Also make sure developer options are turned off in your android settings, and report back. Post a video if still facing the issue

I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.

m

 

[BMW 1M]

I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.

How can I send a video! I got only my pictures!

 

[doublespaces]

How can I send a video! I got only my pictures!

You just need to do one step at a time. You're only showing the end result and not describing how you're doing it.

Open the Android mhd app. Click the hamburger button in the top left. Take a photo and post it here .

Let's start with that

 

[BMW 1M]

You just need to do one step at a time. You're only showing the end result and not describing how you're doing it.

Open the Android mhd app. Click the hamburger button in the top left. Take a photo and post it here .

Let's start with that

I appreciate if you can send me a voucher with my licenses for my ios apple 6 ! Im destroying that piece of Android crap that I have!!

 

[doublespaces]

I appreciate if you can send me a voucher with my licenses for my ios apple 6 ! Im destroying that piece of Android crap that I have!!

Ah, I'm not affiliated with MHD, so I can only try to guide you through it. Besides, if there's actually a problem then it would be better to identify and solve it so others don't have the same issue.

 

[BMW 1M]

Ah, I'm not affiliated with MHD, so I can only try to guide you through it. Besides, if there's actually a problem then it would be better to identify and solve it so others don't have the same issue.

 

[BMW 1M]

When I login with google it tells me this! Unfortunately,MHD Flasher N54 has stopped!

 

[Jake@MHD]

Like I said before, that is a last resort. We must troubleshoot this first. Thanks

 

[BMW 1M]

Like I said before, that is a last resort. We must troubleshoot this first. Thanks

I tried signing in with google , and got and error!