I try to focus the main point:
1. A tuner can’t reach my 600bhp goal:if that’s the only issue. It’s no problem for me. Because I choose myself and he really provide the custom rom. So he really provide the service for what I paid (maybe just some complaint in my mind “he’s not so good as many people’s recommendation”)
2. Why I put relationship to tuner and vendor:At the beginning, I didn’t feel anything wrong of tuner too. So from 5/14 order confirm to 5/24, I tried contact with vendor all by myself. Only on 5/18, I emailed to tuner to say sorry that I suffered such thing, so I can’t take log for a couple day.
On 5/25, I try to ask tuner for help to have a local call to vendor to check if they are still in business, So I can tell that they cheated me if they still take other guy’s call or they really suffered something not be able to go on biz if they also not take local phone call. I think asking tuner to spend 30secs to have such local call should be reasonable since he suggests the vendor.
If tuner’s feedback is “No, I can’t help that”. It’s also OK although feel not so good. But if tuner feedback like below “usually take a few months for them to set up the kit and to ship it. I wouldn’t be worried”. Would you feel strange why he seems to know that situation in advance and just try to convince me that “it’s normal, just wait a few months, don’t worry about their disappear” That’s why I feel something wrong about tuner and vendor.
Guys, ask yourself when you buy something by someone’s suggestion, the shop response quickly before pay and disappear right after pay. And you ask someone to help to check something, he replies that “don’t worry, it’s normal”. Do you feel something wrong?
Finally, I still want to repeat that “It’s a public forum, everybody can share their experience no matter good or not only if it’s true not fake”. If you disagree that, just say why and what you based on, don’t focus on other things. I delete post on FB group because the group name is “N54 upgrade turbo tuners”. It’s really too rude to say loudly something bad in tuner’s shop. Not because anything wrong in my sharing. Somebody mentioned that many good experiences of this tuner like fast reversion, it’s true, it’s positive for this tuner”. But I still feel strange that why tuner just convince me that it’s a normal situation, don’t worry. Why not just take a call to clarify what happen to the vendor? Why you seem to know that situation in advance, you don’t remind anything?
Guys, if you suffer the same situation, then you still feel normal and feel that will receive the stuff in a few month. I think you should be the crazy supporters of the tuner. But I’m a normal guy, I have common sense that what’s normal, what’s wrong. So, that’s why I share the experience here.