The only time I have ever asked anyone to deal directly with the US office (Synchrotech) rather than handle the issue directly myself is when it concerns the LSD/Pumpkins.
Synchrotech don't stock the axles, you are correct, but they do handle the warranty repairs as we keep all the spare parts in stock stateside for quicker turnaround
I apologise if you find it inconvenient that I live in HK (even though I'm online almost 20hrs everyday as I handle all timezones) and not the US
If you wanted to drive out to San Dimas to check on your axles being repaired and talk to a tech, you are more than welcome to
Synchrotech don't stock the axles, you are correct, but they do handle the warranty repairs as we keep all the spare parts in stock stateside for quicker turnaround
I apologise if you find it inconvenient that I live in HK (even though I'm online almost 20hrs everyday as I handle all timezones) and not the US
If you wanted to drive out to San Dimas to check on your axles being repaired and talk to a tech, you are more than welcome to