I purchased a 2014 535d with 99k miles last week. First day the car ran and drove just fine. I pulled the car into my garage to keep it out of the sun since it doesn't have tinted windows yet. We hoped in the car to go get something to eat but it wouldn't start it just cracked over so I get out and notice there is diesel under the car. I popped the hood to check out where it's leaking from and find a nice crack in the HPFP that pukes diesel when you try to start the car.
I had the car towed to the BMW dealership on Monday. I had always worried about picking up a 535d because of the CP4 fuel pump but I can't believe the fuel pump let go on the 2nd day of ownership.
Well I heard back from BMW this afternoon and they are trying to decline the claim saying that it's my fault the HPFP failed because they found a small amount of moisture in the fuel tank, there will always be a small amount of moisture in any diesel tank. So after that I called BMW of North America to get an case manager assigned to this case. The representative was surprised that BMW declined the claim considering there is a warranty till 120k. Hopefully I will hear from the case manager tomorrow and get this repair going asap. Here are a few pictures of the crack on the HPFP piston cap.
The piston cap came completely off and you can see the rusty metal shavings from inside the pump proving that it has been failing for a while now.
I had the car towed to the BMW dealership on Monday. I had always worried about picking up a 535d because of the CP4 fuel pump but I can't believe the fuel pump let go on the 2nd day of ownership.
Well I heard back from BMW this afternoon and they are trying to decline the claim saying that it's my fault the HPFP failed because they found a small amount of moisture in the fuel tank, there will always be a small amount of moisture in any diesel tank. So after that I called BMW of North America to get an case manager assigned to this case. The representative was surprised that BMW declined the claim considering there is a warranty till 120k. Hopefully I will hear from the case manager tomorrow and get this repair going asap. Here are a few pictures of the crack on the HPFP piston cap.
The piston cap came completely off and you can see the rusty metal shavings from inside the pump proving that it has been failing for a while now.